Frequently Asked Questions
For Mobile Companion Aides

Q: How does payment work?
A: MCAs are independent contractors (1099). Payments are processed via Stripe after each trip, minus a 15% platform fee.

Q: How much do I get paid per trip?
A: MCAs set their own hourly rate during registration. Families and facilities see this rate when booking.

Q: How often will I be paid?
A: Payments are processed automatically through Stripe. Most payouts arrive in your connected bank account within 2–3 business days after completing a trip.

Q: Do I get paid directly by the client?
A: No. Clients pay RydeAide through the secure platform. RydeAide then distributes your payout minus the platform fee. This keeps everything consistent, reliable, and recorded.

Q: Is there a minimum number of hours or trips I have to complete?
A: No. You can work as much or as little as you choose. RydeAide is designed to give you flexible income around your schedule.

Q: Do I have to cover my own taxes?
A: Yes. MCAs are independent contractors (1099). You’ll receive a 1099-NEC form at the end of the year to file your taxes. We recommend setting aside a portion of your earnings for taxes.

Q: Do I get reimbursed for transportation or mileage?
A: No. RydeAide MCAs do not provide transportation. Since you’re not driving clients, there are no mileage reimbursements.

Q: Can I increase my pay rate over time?
A: Yes. You can request a rate change in your profile. Rates are reviewed for competitiveness and approved by RydeAide’s admin team.

Q: Do I need my own insurance?
A: RydeAide carries umbrella liability insurance. Personal professional liability insurance is recommended.

Q: Can I set my own schedule?
A: Yes. You list your availability during registration and can accept trips that fit your schedule.

Q: How do I receive trip assignments?
A: Assignments are sent via Spruce secure messaging during the pilot. (Future: mobile app notifications.)

Q: What kind of training is required?
A: All MCAs complete training for dementia, mobility, and communication support.

Q: Do I need to provide transportation?
A: No. MCAs do not drive clients. They provide care and companionship during travel.

Q: Can I work with multiple clients or facilities?
A: Yes. MCAs may accept both family and facility assignments depending on availability.